Terms & Conditions

Welcome to Lab on Demand. By accessing or using our website (www.labondemand.co.uk), you agree to these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of our website.

General Information

Lab on Demand operates this website, providing access to various health-related products. By using this site, you confirm that you understand and accept the terms outlined here. These terms are governed by UK law. For any inquiries, please visit our Contact Us page.

We reserve the right to modify, suspend, or discontinue any part of the website or services without notice or liability. Your continued use of the site signifies acceptance of any modifications.

Products & Services

The website offers a range of health-related products, including self-testing kits. Some products may require laboratory analysis which is carried out in a separate CQC-registered Laboratory. The availability of specific items may change over time.

Medical Disclaimer: Our products and any related content are for informational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment. Lab on Demand does not provide medical guidance or guarantee the accuracy or reliability of test results. Always consult a qualified healthcare provider for medical concerns.

We do not guarantee that our products are suitable for all individuals. It is the user’s responsibility to determine if a product meets their needs.

Please referer to our Self Collection Kit Medical Disclaimer for use of self collection products advertised on this website.

Orders, Payments & Refunds

Payments are processed securely through third-party payment providers. We do not store payment information. By placing an order, you confirm that you are legally authorised to use the selected payment method.

Cancellations are allowed before an order has been marked as shipped. Refunds are subject to the terms outlined in our Refund Policy.

While we provide estimated shipping timeframes, we are only responsible for dispatching orders and are not liable for delays, losses, or damages caused by third-party couriers.

We reserve the right to refuse or cancel any order at our discretion. If we cancel an order after payment has been received, we will issue a refund.

Website Use & User Responsibilities

Users must not engage in any activity that compromises website security or functionality. Unauthorized access, hacking, modification of site content, or disruption of services is strictly prohibited.

All content on the website, including text, images, and branding, is owned by or licensed to Lab on Demand. We reserve the right to modify or remove content at our discretion. Reproduction or redistribution of site content without permission is prohibited.

We may suspend or terminate access to users who violate these terms.

Privacy & Data Protection

We collect and process personal data only as necessary to fulfill orders and provide test results. This may include sharing data with partner laboratories, however is only used for the sole purpose of test analysis and results reporting. Payment processing is handled by third-party providers, and we do not store financial details.

We comply with applicable data protection laws, including UK GDPR (Data Protection Act 2018). For more details, refer to our Privacy Policy.

While we take security seriously, we cannot guarantee that our website or services will be completely secure or free from vulnerabilities. Users are responsible for safeguarding their account credentials.

Disclaimers & Liability

Lab on Demand provides products and services on an "as is" and "as available" basis. We do not warrant that our services will be uninterrupted, error-free, or meet specific performance requirements.

We are not liable for any damages resulting from the use of our website, products, or services, including but not limited to direct, indirect, incidental, or consequential damages.

Test results should not be considered definitive or used as the sole basis for health decisions. We are not responsible for misinterpretation of results or any actions taken based on them.

We are not liable for third-party websites, services, or links accessed through our website. Users assume all risks associated with external links.

Changes to Terms & Conditions

We may update these Terms & Conditions at any time without prior notice. Changes take effect immediately upon posting. Users should review these terms periodically.

By continuing to use www.labondemand.co.uk, you acknowledge that you have read and agreed to these Terms & Conditions.

Last Updated: 31/3/2025